Cancellation & Refund Policy

Policy Overview

At GABA CLEAN, we strive to provide exceptional service and customer satisfaction for our laundry and dry cleaning services in Udaipur, Rajasthan. This Cancellation and Refund Policy outlines the terms and conditions for order cancellations, service modifications, and refund processing.

We understand that circumstances may change, and we've designed our policies to be fair and transparent while maintaining the quality of our services in the Udaipur region.

Order Cancellation Policy

Before Pickup (Free Cancellation)

• Timeline: Orders can be cancelled free of charge up to 2 hours before scheduled pickup from your Udaipur location
• Process: Contact customer support at +91 98765 43210 or use the app/website cancellation feature
• Refund: Full refund processed within 3-5 business days
• No Charges: No cancellation fees or processing charges apply

After Pickup (Conditional Cancellation)

Refund Policy

Eligible Refund Scenarios

• Order Cancellation: As per cancellation policy above
• Service Quality Issues: Damage, unsatisfactory cleaning, missing items
• Service Delays: Delays beyond committed delivery time within Udaipur (over 24 hours)
• Technical Issues: App/website malfunctions leading to incorrect orders
• Payment Failures: Double charges or failed transaction refunds

Refund Amount Calculation

• Full Refund: Order cancellation before pickup, major service failures
• Partial Refund: Based on services completed and quality issues
• Service Credit: Alternative to cash refund for future service use with GABA CLEAN Udaipur
• Re-service: Free re-cleaning for quality issues (when possible)

Online Payment Refunds (Razorpay)

Refund Processing Times

Failed Transaction Refunds

• Auto-Refund: Failed transactions are automatically refunded by Razorpay within 5-7 days
• Manual Processing: If auto-refund fails, manual processing within 10 business days
• Bank Delays: Additional time may be required due to bank processing schedules

Cash on Delivery (COD) Refunds

Refund Methods for COD Orders

• Bank Transfer: Direct transfer to your registered bank account
• Service Credit: Credit to your GABA CLEAN account for future use
• Cash Refund: During next service delivery to your Udaipur location (if applicable)

Required Information

For bank transfer refunds, please provide:

• Bank account number and IFSC code
• Account holder name (matching your registered name)
• Copy of bank passbook or cancelled cheque
• Order reference number

Refund Request Process

Required Information for Refund Requests

• Order Number: Your unique order reference
• Contact Information: Registered phone number (+91 98765 43210) and email
• Reason for Refund: Detailed explanation of the issue
• Supporting Evidence: Photos for quality issues (if applicable)
• Payment Details: Original payment method information

Special Circumstances

Force Majeure Events

In case of unforeseen circumstances beyond our control affecting our Udaipur operations (natural disasters, pandemics, government restrictions):

• Full refund for services not yet started
• Service credit for partially completed orders
• Extended validity for prepaid services
• No penalty charges for service delays

Item Damage or Loss

• Our Responsibility: Full compensation up to 10x service charge or item value (whichever is lower)
• Pre-existing Damage: No liability for damage present before service
• Wear and Tear: Normal wear and tear is not eligible for compensation

Promotional Offers and Discounts

• Refunds calculated on actual amount paid (after discounts)
• Promotional credits/coupons cannot be refunded as cash
• Service credits maintain their promotional value

Non-Refundable Scenarios

Services Not Eligible for Refunds

• Completed Services: Successfully delivered orders meeting quality standards in Udaipur
• Customer Changes: Changes in customer requirements after service completion
• Incorrect Information: Services based on incorrect customer instructions
• External Factors: Damage due to fabric defects or pre-existing conditions
• Late Collection: Items not collected from our Udaipur facility within 30 days of completion

Partial Service Completion

When services are partially completed, refunds are calculated based on:

• Percentage of service completed
• Resources already utilized
• Quality of work delivered
• Customer satisfaction level

Dispute Resolution

Internal Resolution Process

1. Customer Service: First-level resolution within 24-48 hours via +91 98765 43210
2. Management Review: Escalation to management at our Udaipur office for complex cases
3. Quality Assessment: Independent quality review if required
4. Final Decision: Written communication of resolution

External Dispute Resolution

If internal resolution is unsatisfactory:

• Consumer Forum: Approach Udaipur District Consumer Protection Forum
• Online Dispute Resolution: Use recognized online mediation platforms
• Legal Recourse: As per applicable consumer protection laws in Rajasthan

Policy Updates

This Cancellation and Refund Policy may be updated periodically to reflect changes in our services, technology, or regulatory requirements in Udaipur and Rajasthan.

How We Notify Changes

• Email notifications to registered customers
• SMS alerts to registered mobile numbers
• In-app notifications and banners
• Website announcements
• Notice at our Udaipur service center

Continued use of our services after policy updates constitutes acceptance of the revised terms.