Privacy Policy

Introduction

Welcome to GABA CLEAN's Privacy Policy. This policy describes how GABA CLEAN ("we," "our," or "us") collects, uses, processes, and protects your personal information when you use our laundry and dry cleaning services in Udaipur, Rajasthan.

By using our services, you consent to the data practices described in this policy. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect

Personal Information

We collect the following types of personal information:

Automatically Collected Information

• Device Information: IP address, device type, browser information
• Usage Data: App usage patterns, feature usage, session duration
• Location Data: GPS location for delivery services within Udaipur (with permission)
• Communication Records: Customer service interactions, feedback

How We Use Your Information

Primary Uses

• Service Delivery: Processing orders, scheduling pickups and deliveries within Udaipur
• Communication: Order updates, service notifications, customer support
• Payment Processing: Secure transaction handling through Razorpay
• Quality Improvement: Analyzing service patterns to enhance user experience

Secondary Uses

• Marketing: Promotional offers, service updates (with consent)
• Analytics: Understanding usage patterns and service optimization
• Legal Compliance: Meeting regulatory requirements and dispute resolution
• Security: Fraud prevention and account security measures

Payment Data and Third-Party Processors

Razorpay Integration

We use Razorpay (P) Ltd. as our payment gateway partner. When you make online payments:

• Your payment information is directly processed by Razorpay
• GABA CLEAN does not store sensitive payment data (card numbers, CVV, etc.)
• We only receive transaction confirmation and basic payment details
• Razorpay is PCI DSS Level 1 compliant for maximum security

Payment Information We Receive

• Transaction ID and payment status
• Payment method used (card type, bank name)
• Transaction amount and timestamp
• Billing address (if different from delivery address)

Razorpay Privacy Policy

Your payment data is also subject to Razorpay's Privacy Policy. We recommend reviewing their privacy policy at razorpay.com/privacy for complete information about payment data handling.

Information Sharing and Disclosure

When We Share Information

We may share your information in the following circumstances:

What We Don't Share

• We never sell your personal information to third parties
• We don't share information for advertising purposes without consent
• Sensitive payment data remains with Razorpay (not shared)

Data Security

Security Measures

• Encryption: All data transmission is encrypted using SSL/TLS
• Access Control: Limited employee access on need-to-know basis
• Regular Audits: Periodic security assessments and updates
• Secure Storage: Data stored on secure servers with backup systems
• Payment Security: PCI DSS compliant payment processing via Razorpay

Your Role in Security

• Keep your account credentials confidential
• Use strong passwords and update them regularly
• Report suspicious activities immediately
• Log out from shared devices

Your Rights and Choices

Data Subject Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in certain circumstances

How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: privacy@gabaclean.com
• Phone: +91 98765 43210
• Visit Us: First Floor, 103, 104, 105, Tekri Rd, opp. Kisan Bhawan, in front of Krishi Upaj Mandi, Chouraha, Udaipur, Rajasthan 313002

Marketing Preferences

You can manage your communication preferences by:

• Clicking "unsubscribe" in any promotional email
• Updating preferences in your account settings
• Contacting customer support at +91 98765 43210

Cookies and Tracking Technologies

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Data Retention

Retention Periods

• Active Accounts: Data retained while account is active
• Inactive Accounts: Data retained for 3 years after last activity
• Transaction Records: Retained for 7 years for tax and legal purposes
• Marketing Data: Retained until you unsubscribe or object
• Support Communications: Retained for 2 years for quality assurance

Secure Deletion

When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or recovery.

Third-Party Services

Integrated Services

We integrate with the following third-party services:

• Razorpay: Payment processing and gateway services
• Google Maps: Location services and delivery optimization within Udaipur
• SMS Providers: Order notifications and OTP services
• Email Services: Transactional and promotional communications
• Analytics Platforms: Usage analytics and performance monitoring

Third-Party Privacy Policies

Each third-party service has its own privacy policy. We recommend reviewing:

• Razorpay Privacy Policy: razorpay.com/privacy
• Google Privacy Policy: policies.google.com/privacy

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at +91 98765 43210.

If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Data Processing and Storage

Your information is primarily processed and stored within India, with our physical operations based in Udaipur, Rajasthan. However, some of our third-party service providers may process data outside India. When this occurs:

• We ensure adequate protection through contractual safeguards
• We comply with applicable Indian data protection regulations
• We regularly review and audit our service providers

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

How We Notify You

• Email notification for material changes
• SMS notifications to registered mobile numbers
• In-app notifications
• Website banner announcements
• Updated "Last Modified" date at the top of this policy

We encourage you to review this policy periodically to stay informed about our privacy practices.